Who we are
Steve Carter Electric was established in 1990, with a background of over 36 years of electrical experience. We are a family owned business. We believe in running this business with honesty and integrity.
Our policy is to treat you fairly and to care for your home or office as if it were our very own. We know how inconvenient it can be to have workers "invade your space," and assure you that we value your property. We will listen to your needs and meet them, as well as respect your daily routine.
We want you to be so completely pleased by the work performance, care and clean up that you will tell others about us. Our goal is to be your trusted electrician for life. We believe in having an open line of communication to ensure that you are completely satisfied and delighted with our craftsmanship.
Our policy is to treat you fairly and to care for your home or office as if it were our very own. We know how inconvenient it can be to have workers "invade your space," and assure you that we value your property. We will listen to your needs and meet them, as well as respect your daily routine.
We want you to be so completely pleased by the work performance, care and clean up that you will tell others about us. Our goal is to be your trusted electrician for life. We believe in having an open line of communication to ensure that you are completely satisfied and delighted with our craftsmanship.
Our Quality Standards
· Professionalism –
o Proper uniform, neat and tidy.
o Polite, respectful when speaking to and working with customers and fellow employees.
· Service Excellence –
o From start to finish, our customers need to know they are in the best hands.
o Clear and detailed estimates,
o timely follow up,
o convenient scheduling,
o minimal intrusion on worksite,
o work performed in a timely and cleanly manner,
o customer informed at every level,
o customer satisfaction assured,
o simple/easy payment process,
o work guarantee or we’ll make it right, “working hard to be your electrician for life!”
· “Cutting Edge Quality” -
o Fixtures and materials – Dedicated to providing the best quality products in each job, using the most environmentally sound offerings on the market.
o We also work hard to provide the customer with the most cost-effective products, both for the initial investment and for the long-term maintenance and operating costs.
· Professionalism –
o Proper uniform, neat and tidy.
o Polite, respectful when speaking to and working with customers and fellow employees.
· Service Excellence –
o From start to finish, our customers need to know they are in the best hands.
o Clear and detailed estimates,
o timely follow up,
o convenient scheduling,
o minimal intrusion on worksite,
o work performed in a timely and cleanly manner,
o customer informed at every level,
o customer satisfaction assured,
o simple/easy payment process,
o work guarantee or we’ll make it right, “working hard to be your electrician for life!”
· “Cutting Edge Quality” -
o Fixtures and materials – Dedicated to providing the best quality products in each job, using the most environmentally sound offerings on the market.
o We also work hard to provide the customer with the most cost-effective products, both for the initial investment and for the long-term maintenance and operating costs.
